Brand new products purchased on this site that do not affect secondary sales can be returned for any reason within 30 days of purchase for a full refund (man-made and external factors cause product damage problems that will not be refunded or replaced). Once the returned item arrives at our warehouse and has been successfully inspected, the refund process will begin. The payment amount will be returned to the payment account, and due to the different payment methods, the refund arrival time is also different. The general processing time is 1 to 2 working days, if it is overdue, please contact us.
Please note that if your order involves a refund, please read it carefully. Our refund process will begin upon confirmation of the refund request. Depending on the payment method, the refund processing time is also different, and the refund arrival time is generally 1 to 2 working days. Typical processing time is 1 to 2 business days. If it is overdue, please contact us.
About Order
If you can log in to the My Order interface to cancel or change the delivery address within 30 minutes after placing the order. If the order time exceeds 30 minutes, the order can not be canceled because the processed order can not be retrieved from the parcel pile. Orders after cancellation will be processed for you within 1-2 working days. If you want to modify the delivery address 30 minutes after placing an order, you need to contact us at contact@diamonele.com to modify it. The user will be responsible for the extra shipping cost due to the overtime modification of the address.
Return Request
If it is because of the lack of goods, damaged functions, etc., you want to apply for a return or exchange. Please keep the unpacking video, product pictures, and other evidence to provide us. If the item is missing, we will not accept the application for return or exchange. We will resend the missing item to you, and we will bear the cost of resending the item. If products such as Electric Shaver For Men may be temporarily inoperable due to missing product parts, we will not accept such return requests and will replace the missing parts for you. Products like Electric Juicer Blender need to be installed and used by users themselves. If the product cannot be used normally due to human factors during the installation and use process, we will reject such return and exchange applications.
Please carefully confirm the product status when unpacking, and we will not accept returns or exchanges due to customer reasons. The site does not charge a relisting fee.
How To Return
Please note: Please contact us and confirm before returning and shipping, any unconfirmed return request will be rejected.
Our return address is Diamond Electrical Supply, Inc: 12 North St, Danbury, Connecticut, 06810. Please inform us of your personal information and shipping information by email when you send the returned goods so that we can process the return and exchange more quickly. A refund will be issued once we have received your item and confirmed the condition.
